Terms & Conditions for booking
* PLEASE ENSURE YOU HAVE ADEQUATE HOLIDAY INSURANCE BEFORE BOOKING *
We cannot act as your insurer in the event of a failed trip
Bookings are subject to the following terms and conditions, as agreed to, at the time of booking:
* ALWAYS ENSURE YOU HAVE ADEQUATE HOLIDAY INSURANCE BEFORE BOOKING *
House Rules for Your dogs
At Forest Mill Holiday Cottages we respect your privacy, and aim to comply with the latest data protection regulations. This policy explains how we collect and handle data relating to website visitors. Please note that this policy may be altered in the future. It was last updated on 1st May 2019.
Who collects the information?
The information is being collected by Forest Mill Holiday Cottages, and the person responsible for handling data is Jo Thurlow, who can be contacted via email at [email protected] or by writing to Old Forest Mill, Craswall, HR2 0PW. Alternatively, phone: 01981 510516.
How do we collect information?
Information can be collected in the following ways:
- If you contact us via our enquiry form.
- If you sign up to our mailing list.
- If you make an online booking.
Anonymous data (relating to your computer, not to you personally) can also be collected whenever someone merely visits one of our web pages (this involves cookies - see below).
What information is collected?
For enquiries and/or bookings we will only collect the minimum information required for the purposes of being able to contact you and make an accurate record of the booking and process any payments relating to it.
The anonymous data relating to website traffic is limited to details of the device or connection being used to access our website (including the IP address of your computer, the country the connection is made from, the browser, etc.) and a record of the pages visited, plus the time spent on each page.
How is your data used?
When you contact us or make a booking, your data is only used for the corresponding purposes. We will not pass your contact details and other personal data to a third party.
Some data will also be used for internal record keeping (e.g. for the accounts that we are legally obliged to maintain), and to help us assess how to improve the services that we offer.
Anonymous data collected from cookies is used purely to compile statistics regarding the website traffic so that we can judge how well the website is performing.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your personal information with third parties for marketing purposes. Personal information will only be given to a third party when we are legally obliged to do so.
Anonymous data derived from cookies may be shared with third parties, but only for technical purposes, not marketing ones.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: [email protected] or telephone on 01981 510516.
How you can access and update your information
The accuracy of your information is important. If you change your email address, or if you believe any of the other information we hold is inaccurate or out of date, please email us at: [email protected] or write to us at: Old Forest Mill, Craswall, Hr2 0PW. Alternatively, you can telephone 01981 510516. We will promptly correct any information found to be incorrect.
You have the right to ask for a copy of the information we hold about you, and this will be sent to you in electronic format free of charge.
Your right to restriction
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes;
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
Your right to be forgotten
Data will only be stored for as long as it is needed. Unnecessary data will be erased.
The security of your information
When details such as your name and email address are submitted via a contact form or email, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We provide an online service that may allow you to pay for your booking using your credit card details or debit card details. If applicable we will not store or process credit card details or debit card details on any of our systems; instead we may use PayPal, Stripe or another similar tool which is a secure online payment gateway to process credit card payments and debit card payments on our behalf.
If we hold records of your personal data and we become aware of a data breach, we will endeavour to inform you of this within 72 hours.
Users under 18 years of age
Any user under 18 years of age must have their parents'/guardians' consent to use our website. Users without this consent are not allowed to provide us with personal information.
Acceptance of these terms